Ancol

To use, gently brush the hair in the direction of the fur growth. The pins are rounded for comfort and will pull loose hairs from the coat and undercoat. To ensure your dog has an enjoyable grooming session, do not push the brush into the dog's skin. Gently tease out tangles with the brush. Do not pull or tug on matted fur; this may require cutting. Pause or end the grooming session if your dog becomes agitated.

Grooming tips: Grooming is a wonderful way to bond with your dog, but dogs that are new to grooming should be introduced to it slowly. Begin grooming sessions whenwhen your dog is relaxed, if possible, after they have exercised. Use tools gently and avoid tugging on the skin or on knots or mats. Give your dog plenty of reassurance throughout the grooming session. Pause or end the grooming session if your dog becomeitated or shows signs of stress. Keep grooming sessions brief to begin with, and increase the length of the sessions as your dog becomes used to grooming.

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Click here for full details of our delivery rates and returns policy

Delivery

We aim to dispatch all orders received before 2pm the same working day (with the exception of some items that clearly show a delayed dispatch notice on the product image).

The order may also be delivered to your place of work or left in a safe place at the chosen delivery address (safe place does not require a signature but is left at the customers own risk). Please be aware all Express Courier orders require a signature (or a photograph) upon delivery, unless requested otherwise. Delivery charges are calculated on the delivery weight that we assign to a product. This may differ from the actual weight of the product, for example, in instances where the bulky nature of the product means increased postage costs apply. If there is no one in to sign for the delivery and a safe place has not been selected an automatic re-delivery will be attempted the next working day. If for a second time the delivery has not been signed for and if no attempt is made to re-arrange delivery, the order will returned to us.

Returns

To receive a full refund the goods must be returned to us in new and resaleable condition, with tags still attached (if applicable) and in the original manufacturers packaging (if applicable).