... what happens after your order is dispatched?
If you selected Pallet Delivery, we will send you an email to confirm your delivery day.
All Pallet orders require a signature on delivery so you must ensure that someone is available to take delivery on the day of your delivery. Please be sure to provide a telephone number, if you have not already done so, in case of queries.
If nobody will be available on your delivery day, please contact us immediately to make alternative arrangements. If nobody is available when your delivery is attempted, you may need to pay the delivery charge again to have another delivery attempt made, so it is essential that somebody is available to take delivery.
Please be aware if you have no means of off loading the pallet/s (e.g. a forklift truck) the driver is only permitted to off load the whole pallet/s using a pump truck and tail lift to the threshold of the delivery address.