Meet The Team

Name

Ben

Job Role

Sales Director

How long have you been with Burnhills?

Since January 2002

Key responsibilities

Buying, re-ordering, HR and marketing

What do you enjoy most about your job?

Meeting customers, growing the business and helping my work colleagues

What is your pet of choice?

Dog

And your favourite in-store product at the moment?

Burnhills premium dog food range

Complete the sentence: When I’m not at work you’d most likely find me…

…spending time with the family.

Name

Dan

Job Role

General Manager

How long have you been with Burnhills?

Since May 2017

Key responsibilities

Managing the day-to-day running of the shop and warehouse. Providing good customer service and advice. Buyer for pet products.

What do you enjoy most about your job?

Taking to customers and helping them choose the right products for their pets, along with the diversity of the role.

What is your pet of choice?

Dog!

And your favourite in-store product at the moment?

Our Grain Free range of dog and cat foods.

Complete the sentence: When I’m not at work you’d most likely find me…

...with my family having a good time.

Name

Emma

Job Role

Website and Office Administration / Accounts

How long have you been with Burnhills?

Since November 2014

Key responsibilities

Serving customers, re-stacking products, processing web sales, customer service in-store & online

What do you enjoy most about your job?

Helping customers to make the right product/feed choice for their pet

What is your pet of choice?

Horse/dog/cat

And your favourite in-store product at the moment?

Rambo Diamante ear covers, saddlepads & all the rugs

Complete the sentence: When I’m not at work you’d most likely find me…

…in a field with my horse or dogs.

Name

Natasha

Job Role

Sales Assistant

How long have you been with Burnhills?

Since May 2018

Key responsibilities

Serving and advising customers, checking deliveries, answering the phones, taking customer's orders, picking products for online orders.

What do you enjoy most about your job?

Giving customer the right advice about products and providing great customer service.

What is your pet of choice?

Horse

And your favourite in-store product at the moment?

The Weatherbeeta Prime Dressage Saddle Pad... in Turquiose!

Complete the sentence: When I’m not at work you’d most likely find me…

Riding my horse.

Name

John

Job Role

Senior Web Editor

How long have you been with Burnhills?

Since November 2012

Key responsibilities

Website maintenance, business reports, pricing, graphic design, advertising & marketing.

What do you enjoy most about your job?

Both working with numbers, spreadsheets and data as well as getting creative with design work.

What is your pet of choice?

Dog

And your favourite in-store product at the moment?

KONG dog toys

Complete the sentence: When I’m not at work you’d most likely find me…

Taking my little boy for days out or in the kitchen cooking up a new dish!

Name

Sam

Job Role

Director (Financial)

How long have you been with Burnhills?

Since June 2005

Key responsibilities

Company finances & accounts/pet products

What do you enjoy most about your job?

Working with numbers

What is your pet of choice?

Dog/ants & insects

And your favourite in-store product at the moment?

Hyper Pet Ball Launcher Catapult / Burnhills premium dog food

Complete the sentence: When I’m not at work you’d most likely find me…

…at home either cooking, playing bass, out driving or walking.

Name

Sophie

Job Role

Web department/accounts

How long have you been with Burnhills?

Since June 2010

Key responsibilities

Processing web orders, online customer queries  and invoices

What do you enjoy most about your job?

Seeing and hearing positive reviews/feedback from our customers

What is your pet of choice?

Sausage dog

And your favourite in-store product at the moment?

Toggi sausage dog socks!

Complete the sentence: When I’m not at work you’d most likely find me…

…shopping or walking my dog.

Name

Andy

Job Role

Delivery Driver and Warehouse Operative

How long have you been with Burnhills?

Since June 2017

Key responsibilities

Van Driver - Delivering customer orders and warehouse duties.  

What do you enjoy most about your job?

Driving around the countryside, meeting customers and their animals.

What is your pet of choice?

Dog

And your favourite in-store product at the moment?

Burnhills Grain Free Dog Foods

Complete the sentence: When I’m not at work you’d most likely find me…

… at home with the kids.

 

Name

Caroline

Job Role

Sales Assistant

How long have you been with Burnhills?

Since Nov 2020

Key responsibilities

Serving and advising customers in the shop and on the phone, checking deliveries, keeping the shelves full and processing orders

What do you enjoy most about your job?

Discussing horses' individual needs and offering advice on feeds and supplements.

What is your pet of choice?

Cat

And your favourite in-store product at the moment?

The LeMieux and Ariat Ranges

Complete the sentence: When I’m not at work you’d most likely find me…

At the stables with my horse Stanley or at home with my three cats.

 

Name

Matt

Job Role

Warehouse Operative

How long have you been with Burnhills?

Since 2019

Key responsibilities

Serving Customers, Checking inbound deliveries, packing web orders. 

What do you enjoy most about your job?

Serving customers and pretty much everything!

What is your pet of choice?

Dog

And your favourite in-store product at the moment?

Burnhills Grain Free Dog Foods

Complete the sentence: When I’m not at work you’d most likely find me…

… spending time with family and Sienna

 

 

Name

Kate

Job Role

Purchaser

How long have you been with Burnhills?

Since Aug 2018

Key responsibilities

Buyer of Equestrian products.

What do you enjoy most about your job?

Seeing all the new seasonal product ranges and meeting people.

What is your pet of choice?

Horse

And your favourite in-store product at the moment?

Ariat Coniston Boots

Complete the sentence: When I’m not at work you’d most likely find me…

Showing my horses and, when not competing, socialising with friends and family.

 

 

Lisa

Name

Lisa

Job Role

Sales Assistant

How long have you been with Burnhills?

Since Nov 2018

Key responsibilities

Sales, stock replenishment and merchandising

What do you enjoy most about your job?

The staff, the customers & their pets and being part of a family-run business.

What is your pet of choice?

Cat

And your favourite in-store product at the moment?

Country Boots

Complete the sentence: When I’m not at work you’d most likely find me…

Riding horses, walking dogs, yoga or running

 

Name

Ian

Job Role

Warehouse Operative

How long have you been with Burnhills?

Since 2021

Key responsibilities

Serving Customers, taking inbound deliveries, forklift driving, keeping stock topped up, ensuring a safe working environment and keping the warehouse in good order. 

What do you enjoy most about your job?

Working with a fantastic team and meeting people from all different walks of life.

What is your pet of choice?

Dog

And your favourite in-store product at the moment?

Burnhills Grain Free Dog Foods

Complete the sentence: When I’m not at work you’d most likely find me…

… at home with the kids

 

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