For Sales & Advice Call Us: 01274 872 423
Delivery
Estimated Delivery Dates
Most delivery options will show an estimated delivery date at the checkout. Whilst the vast majority of orders arrive by their estimated delivery date, please be aware that we, and our couriers, do sometimes experience unforeseen delays. The delivery estimate shows your most likely delivery date but it is not guaranteed.Please treat your delivery estimate as an estimate, not as a guarantee.
General Information
Please be aware all Express Courier orders require a signature (or a photograph since COVID-19) upon delivery (unless you have given a safe place instruction for it to be left at your own risk). If there is no one in to take delivery and a safe place has not been selected, your parcel may be dropped off a local Pick-Up Shop and you will need to collect it from there. If a Pick-Up Shop is not available, a re-delivery will be usually be attempted the next working day. If your parcel cannot be delivered or is not collected from a Pick-Up Shop, it may be returned to us. If the order is returned to us, we will incur a return delivery charge and we reserve the right to deducted this from any refund due to you.
Rates & Charges
Small Parcel Rates (up to 5Kg) - ALL UK
£3.20 Per Parcel or FREE DELIVERY when you spend £40
Max weight 5Kg. Size restrictions and some Royal Mail "prohibited item" restrictions also also apply.
Parcels (Express Delivery) - UK Mainland (excluding areas of low parcel volumes*)
£6.95 Per Parcel*
*£7.95 for orders under £15 (excluding delivery).
Each parcel can weigh up to 25Kg but size restrictions also apply.
Large or heavy items (weighing 15Kg or more) may need to be packed separately and could require a separate parcel from other items orderd.
N/B For Postcodes AB31, AB33-35, AB40-54, PH4-18 & PH27-29, the above prices apply but the DPD service can sometimes take 2 working days rather than one.
For Postcodes AB36-38, AB55-56, KF17-21, IV39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, Northern Ireland, all UK surrounding islands and other delivery options, please see the delivery rates below.
Parcel Rates - Scottish Highlands & Northern Ireland
NORTHERN IRELAND – With regret, following Brexit and the Northern Ireland Protocol we are unable to send parcels over 4Kg to Northern Ireland. This is because the UE's rules on customs and regulation of agri-food products continue to apply to Northern Ireland and the majority of goods we sell are subject to significant and complex regulation.
Small parcels, 4Kg and under can be sent to Northern Ireland with Royal Mail.
* £14.95 per parcel. Each parcel can weigh up to 25Kg but size restrictions also apply. Large or heavy items (weighing 15Kg or more) may need to be packed separately and could require a separate parcel from other items orderd
Parcel Rates - UK Surrounding Islands
Excludes Isle Of Wight (for Isle of Wight use UK Mainland rates above)
* £17.95 per parcel. Each parcel can weigh up to 25Kg but size restrictions also apply. Large or heavy items (weighing 15Kg or more) may need to be packed separately and could require a separate parcel from other items orderd
Rest Of The World
We do not currently offer shipping outside of the United Kingdom. However, we can offer international shipping for some of our products via our eBay store using eBay's Global Shipping Program. Visit out ebay store here >>
Large Items
For courier delivery, large items which exceed the standard parcel size carry an increased delivery charge of £15 per parcel on top of the usual parcel rate.
This surcharge is levied by our couriers. It does not apply to other delivery methods, e.g. Pallet Delivery, Burnhills Own Van Delivery & In-Store collection.
Pallet Delivery Rates (Aprox 3-4 Working Days)
All Pallet orders require a signature on delivery so you must ensure that someone is available to take delivery. Please be sure to provide a telephone number. The haulier will call you to arrange a delivery day with you with you. If they cannot get hold of you, your delivery will not take place.
Please be aware if you have no means of off loading the pallet/s (e.g. a forklift truck) the driver is only permitted to off load the whole pallet/s using a pump truck and tail lift to the threshold of the delivery address.
If you are purchasing bags of feed, rather than bales of bedding or chops, we may be able to fit more onto a pallet than the website will allow. If you wish to order more than 20 bags, please call us to place the order. If you order online and are charged for more pallets than are required, we will refund you any overpaid delivery charge.
Burnhills Own Van Delivery Service (Local Only - Any Weight)
Please click here for more details >>
Returns
*Please be aware, to receive a full refund the goods must be returned to us in new and resaleable condition, with tags still attached (if applicable) and in the original manufacturers packaging (if applicable). Please do not stick tape or postage labels directly to the product or to the manufacturers packaging.
Please note that we do not currently operate a free returns service. If you with to return an item, you will need to make your own return delivery arrangements and you will be responsible for the cost of return postage.
You must notify us of your intention to return, and also return the item to us, in an unused state and in the original packaging within 30 days of receipt.
Should you wish to return a product, simply follow these steps:
1) Email - Send an email to sales@burnhills.com within 30 days of receiving your order. Within the email please include your name, the order number, the product to be returned and a brief reason for the return.
2) Package* - Place the unused goods into the original packaging then package them safely and securely ready for posting, include a copy of the returns email and/or order confirmation.
3)Post - Attain the relevant insurance from your chosen shipper (i.e. Post Office) to cover any loss or damage which could occur in transit as we can not be held responsible for this.
The return parcel will need to be received by us within 30 days from when you received the item from us.
Once we receive the goods they will be checked over and if found to be satisfactory a refund will be issued for the product/s.
Exchanges
If you wish to exchange an item then please re-order the replacement item through our website and we will despatch this as soon as possible. You can then return the incorrect item to us as per our returns guide.
Please see our Terms & Conditions for more information.
Orders Placed Via eBay
For orders placed via eBay. Please check our returns policy (e.g. 30 Days / Buyer pays) on the item you purchased. This can be found towards the bottom of the product listing page.
eBay Returns
Please use eBay’s Managed Return Service (find the order in your purchase history and click “Return This Item”). eBay will provide you with a postage label at a reasonable price. Once we’ve received your return parcel we will issue a refund.
eBay Exchanges (Different size required e.t.c)
Please use Ebay’s Managed Return service (find the order in your purchase history and click “Return This Item”) to return the incorrect size, then place a new order to buy the correct size (either via eBay or our own website). We will refund your original purchase once we receive your return parcel. eBay will provide you with a postage label at a reasonable price. Please note, eBay's Managed Returns Service does not cater for exchanges, therefore please return the incorrect item for a refund and place a new order for desired replacement.
Orders Placed Via Amazon
Amazon Returns
Amazon Exchanges
Please return the item for a refund as above and then place a new order for the desired replacement.