Coronavirus (COVID-19) Update

Online

Since the National Lockdown starting 5th January, we are seeing high demand. Whilst we are managing to dispatch the vast majority of orders on time (same day dispatch for orders placed before 2pm), some orders may be dispatched a day or two later if there is a spike in demand.

To date, our couriers are coping well. DPD are still delivering the vast majority of parcels next-working-day.

Delivery estimates are shown at the checkout. Please treat these as an estimate, not a guarantee.

In-Store

National lockdown starting 5^th January 2021 - As a retailer of products and food for the upkeep and welfare of animals, we are classed as an essential retailer and our store remains open.

Shop Safely – In-Store Safety Measures

Please respect the social distancing and other safety measures which are in place in-store.

Queue outside when necessary (to avoid overcrowding)
Wear a face covering (unles you are exempt)
Stay 2 meters away from staff and other customers wherever possible (see floor markings)
Follow the one-way system around the store
Use hand sanitiser (provided)
· Refrain from touching products which you are unlikely to purchase
Pay by card whenever possible
Shop alone where possible.
Do not enter if you, or any member of your household, has COVID-19 symptoms

Click & Collect

If you’d prefer not to enter the store, our online Click & Collect service is still available.

Online Click and Collect orders can be collected from the car park between 8am and 5pm Monday to Friday and between 8am and 4pm on Saturdays. Please wait for your “Ready to Collect” email before travelling. Please call us when you are outside (01274 872 423).