Delivery & Returns
Delivery
We aim to dispatch all orders received before 12pm the same working day.
The order may also be delivered to your place of work or left in a safe place at the chosen delivery address (safe place does not require a signature but is left at the customers own risk). Please be aware all orders require a signature upon delivery, unless requested otherwise.
Parcel Rates - UK Mainland
| Service | Weight | Price | Postcode |
|---|---|---|---|
| 3 - 5 days | 0 - 0.75Kg | £3.20 | All* |
| Courier 2-4 Days | 1 - 25Kg** | £5.95 | All* |
*UK Mainland postcodes, excluding Scottish Highlands & Islands
**£5.95 per extra 25Kg up to 75Kg
The following Postcodes/areas listed below may incur extra an delivery charge please check before ordering: AB(31-38), AB(40-56), HS, IV(1-28), IV(30-32), IV(36-49), IV(51-56), IV63, KA(27-28), KW(1-17), PA(20-38), PA(41-49), PA(60-78), PH(4-41), PH(42-44), PH(49-50), ZE, Isle of Man, Northern Ireland, Republic of Ireland, Channel Islands
Parcel Rates - Scottish Highlands and UK Surrounding Islands
| Service | Weight | Price | Postcode |
|---|---|---|---|
| 2-4 Days Scottish Highlands | 0 - 25Kg*** | £17.50 | AB(31-38), AB(40-56), IV(1-28), IV(30-32), IV(36-40), IV(52-54), IV63, KW (1-14), PA(21-38), PH(4-41), PH(49-50) |
| 2-4 Days UK Surrounding Islands | 0 - 25Kg**** | £18.95 | HS, IV(41-49), IV51, IV(55-56), KA(27-28), KW(15-17), PA20, PA(41-49), PA(60-78), PH(42-44), ZE |
***£16.50 per extra 25Kg up to 75Kg
****£17.95 per extra 25Kg up to 75Kg
Parcel Rates - Ireland
| Service | Weight | Price | Postcode |
|---|---|---|---|
| 2-4 Days Northern Ireland | 0 - 25Kg*** | £17.50 | BT |
| 2-4 Days Republic of Ireland | 0 - 25Kg**** | £19.50 | N/A |
***£16.50 per extra 25Kg up to 75Kg
****£18.50 per extra 25Kg up to 75Kg
Orders weighing more than 75Kg will be shipped via pallets, please see Pallet Rates.
Pallet Rates (2 - 4 days)
| Service | Weight | Price | Postcode |
|---|---|---|---|
| Zone 1 | up to 1000Kg | £32.95 | BD, HD, HX, LS, WF |
| Zone 2 | up to 1000Kg | £37.95 | BB, BL, DE, DN, FY, HG, HU, L, M, NG, OL, PR, S, SK, WA, WN |
| Zone 3 | up to 1000Kg | £43.25 | AL, B, BS, CB, CH, CM, CV, CW, DH, DL, DY, GL, HP, HR, LA(1-6), LE, LN, LU, MK, NE(1-44), NN, OX, PE, RM, SG, SR, SN, ST, SY(1-14), TF, TS, WD, WR, WS, WV, YO |
| Zone 4 | up to 1000Kg | £57.75 | BA, BH, BN, BR, CA, CF, CO, CR, ,CT, DA, DG, DT, EN, GU, HA, IG, IP, KT, LA(7-23), LD, LL(11-34), ME, NP, NR, RG, RH, SL, SM, SO, SP, SS, TN, TW, UB |
| Zone 5 | up to 1000Kg | £62.65 | EH, EX, FK, G, KA, KY, ML, PA(1-19), SA, TA |
| Zone 6 | up to 1000Kg | £66.75 | DD, LL(35-37), NE(45-71), PH(1-14), PL, SY(15-25) TD, TR, TQ |
Please be aware if you have no means of off loading the pallet/s the driver is only permitted to off load the whole pallet/s using a pump truck and tail lift to the threshold of the delivery address.
The following Postcodes/areas listed below may incur extra an delivery charge please check before ordering: AB(31-38), AB(40-56), HS, IV(1-28), IV(30-32), IV(36-49), IV(51-56), IV63, KA(27-28), KW(1-17), PA(20-38), PA(41-49), PA(60-78), PH(4-41), PH(42-44), PH(49-50), ZE, Isle of Man, Northern Ireland, Republic of Ireland, Channel Islands
Returns
Should you wish to return a product to us simply follow these steps:
- Email - Send an email to sales@burnhills.com within seven days of receiving your order. Within the email please include your name, the order number, the product to be returned and a brief reason for the return.
- Package* - Place the unused goods into the original packaging then package them safely and securely ready for posting, include a copy of the returns email and/or order confirmation.
- Post - Attain the relevant insurance from your chosen shipper (i.e. Post Office) to cover any loss or damage which could occur in transit as we can not be held responsible for this.
Once we receive the goods they will be checked and if found to be satisfactory a refund will be issued.
*Please be aware to receive a full refund the goods must be returned to us in an unused state and in the original packaging so extra packaging may be required to prevent damage during transit.
Please see our Terms & Conditions for more information.
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